STUDIO GUIDELINES

 

PLEASE READ BEFORE ATTENDING CLASSES!

 

 

1) if you have had or have an injury, are taking medication, have any type of health problems or pregnant you should have clearance from your doctor before attending any of our classes.

3) we suggest to all clients, to book their classes early to prevent disappointment. if the classe is booked out a waiting list will be created in case of sudden cancellations. sudden cancellations need to be sent by sms only to (0414683835) 4 hours before the commencing of the class. if there is no show up or sms received within 2 hrs, the client "may" be responsible for the session, either by paying a casual fee or if the client is a pass holder a class will be marked off normally. the client has the option to send someone else in his/her place. 

 

 3) new clients preferably need to arrive early to complete our personal details form and/or complete payment before attending the class or download from our website

 

4) minors under 16 do need parent’s authorization. please complete the form available to download at our website,please sign and bring with you. 

 

5) it’s mandatory to bring your own towel to participate in any of our cyl & CYCB classes and your own cotton gloves for CYCB. an additional of $3 will be charged for the use of our studio towels ot the mandatory purchase of cotton gloves. 
 

 

6) filtered water is provided. please bring your own water bottle.

 

7) please be aware classes may be cancel for the day in case of no reservations made within an hour before the commencing of the class. if the class is cancelled or booked out the code under the time table will be displayed in white, which means there is no link available. if class cancellations occur due to any other reasons the studio will be giving some type of offer(  free class - pass expired date extension - others) - to all clients booked in the class.

 

8) if you are new client please arrive early- about 10 mins - to any cyl or CYCB classes, so we can assist you setting up your bike. please also arrive early to our pc class; the teacher will demonstrate the circuit exercises 5 minutes before the start.

 

9) after the class has started, the teacher will not be able to assist setting up bikes. however, a printed step-by-step guide will be available at the studio.

 

 10) all clients new to pilates " may optionally " attend an introductory class (see specifications), or at least participate in several pilates classes before attending cyclelates classes. 

 

11) reservations must be received prior to the beginning of the class. all bookings are automatically confirmed.we strongly encourage that reservations be made by email through our website. reservation for all early morning classes "must" be done by 9pm the day before. however, if classes are full notification will be made by email and sms to your mobile phone. 

 

12) we advice new clients, especially women new to indoor cycling, to bring a bike gel seat cover or to wear double tight pants. the gel cover can be purchased at mike's bikes in miami or target (large size). the use of bike shoes is also highly recommended due to better performance and to prevent any muscle and tendon strains ( eg. achilles tendon ). 

 

13) we also advice to bring your own heart rate monitor or possibly purchase one especially in case of health issues. please do wear light and comfortable clothes and please do not wear strong perfume, heavy jewelry or lotion.

 

 

14) bikes are serviced every month, this doesn't change the fact that parts can go off adjustment everyday. if your bike didn't seem smooth or had any problems or weird sounds, please let us know.

 

15) if you are sick with ANY type of virus, please consider others before coming to the class.

 

16)  Once a client participates in any class within the cyclelates studio, the client becomes  ineligible to receive free or half price offers unless the client brings a new friend as a referral to then receive a free class (specified under prices menu).

 

17)what's an active client?

- ALL casual & PASS CARD HOLDER clients who have CONSISTENLY (2 X A WEEK), attended classES within tWO weeks of the date of THE draw OFFER.  

- clients under personal pilates training

 

18) all passes are non-refundable. in case of accident or prolonged sickness, we will offer an extension on the pass expired date with a presentation of  a doctor's letter. our 5/10/20 pass are transferrable but out unlimited pass is not transferrable.

 

thank you & see you soon!